Privacy Policy

Introduction

Welcome to Thee Cosmic Poet's services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our digital platforms, in-person offerings, and services ("Services"). By using our Services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect various types of information from you, including:

Personal Information: This includes your full name, email address, physical address, telephone number, date of birth, and any other information you provide voluntarily during your interactions with us. We collect this information when you register for our Services, sign up for events, or contact us.

Payment Information: When you make payments for our services, we collect payment card information, including cardholder name, card number, expiration date, and CVV. This information is securely transmitted to and processed by our third-party payment processors. Please note that we do not store your complete payment card information.

Usage Data: We may automatically collect information about how you interact with our Services. This includes your IP address, device information (such as device type and operating system), browser type, pages visited, referral URLs, and other usage details. We use cookies and similar technologies to collect this data for analytical purposes and to improve our Services.

Communication Data: We may collect information from your interactions with our customer support, including emails, chat messages, and other communication channels.

How We Use Your Information

We use the collected information for various purposes, including:

Providing and Improving Services: We use your personal information to deliver our services, personalize your experience, and improve our offerings.

Processing Payments: We use payment information to process transactions and provide services you've purchased. This includes sending invoices, processing refunds, and managing billing-related communications.

Communication: We use your contact information to send you transactional and promotional communications related to our Services. You can opt out of marketing communications at any time.

Analytics and Insights: We analyze usage data to understand how users interact with our Services, improve user experience, and optimize our offerings.

Disclosure of Your Information

We may share your information with the following entities:

Service Providers: We may engage third-party service providers to assist in providing our Services. These providers may include payment processors, IT service providers, communication platforms, and marketing partners.

Legal Compliance: We may disclose your information to comply with legal obligations, respond to legal requests, enforce our agreements, and protect our rights, privacy, safety, or property.

Your Choices

You have the right to:

Access and Correct Your Information: You can request access to the personal information we hold about you and update or correct inaccuracies.

Opt-out of Marketing Communications: You can opt out of receiving marketing communications from us by following the instructions provided in the communications or by contacting us directly.

Delete Your Information: You can request the deletion of your account and personal information. However, we may retain certain information as required by law or for legitimate business purposes.

Data Security

We implement a range of security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The date of the last update will be indicated at the top of the policy. Any changes will be effective when we post the updated Privacy Policy.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Services. These technologies allow us to analyze trends, administer our website, track users' movements around the site, and gather demographic information about our user base. You can control cookies through your browser settings and opt-out of certain tracking technologies.

Third-Party Links

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of these third parties before providing any personal information.

Your California Privacy Rights

If you are a California resident, you have the right to request information about how we share certain categories of personal information with third parties for their direct marketing purposes. To request this information, please contact us at [insert contact information].

Data Retention

We retain your personal information for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Notification of Breach

In the event of a data breach that results in unauthorized access to your personal information, we will take prompt steps to mitigate the breach and notify affected individuals as required by applicable law.

Consent to Processing and Transfer

By providing your personal information, you consent to the processing and transfer of your information as outlined in this Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at connect@theecosmicpoet.com.